Kluey Return & Refund Policy

At Kluey, we want you and your little ones to love every purchase. If you’re not completely satisfied, we’re here to help.

1. Returns

We are happy to accept your return within 30 days! Please note that while we will refund the full purchase of the item, the original shipping costs are non-refundable, as this service has already been completed.

Eligibility for Returns

To qualify for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Have all original tags attached

  • Be free from stains, damage, or signs of washing

  • Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Clearance items

  • Items marked as non-returnable

2. Return Process

To request a return:

  1. Contact us at info@kluey.ca

  2. Provide your order details

  3. Ship the item to the return address provided by our team

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • If the item received is defective or incorrect, return shipping will be covered by Kluey

3. Refunds

Once your return is received and inspected:

  • You will be notified whether your refund has been approved or rejected

  • Approved refunds will be processed within 7 business days

  • Refunds will be issued to the original payment method used for the purchase

Please note that additional processing time may be required by your bank or card provider.

4. Exchanges

We only replace items that are:

  • Defective

  • Damaged

  • Incorrect

Please contact us to arrange an exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Include your order details and clear photos of the issue for faster assistance

6. Contact Us

For any questions or support, please contact us at:

Email: info@kluey.ca